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If your measurements are between two sizes, we usually recommend choosing the larger size. A slightly larger dress can often be adjusted by a tailor, while a dress that is too tight may not have enough seam allowance to be let out.

This is especially important for structured evening dresses, fitted satin dresses, mermaid silhouettes, and styles with little stretch. Comfort matters, especially if you need to sit, walk, dance, or wear the dress for several hours.

The most important measurements are bust, waist, hips, and dress length. Bust helps determine the upper fit, waist affects the narrowest part of the silhouette, hips matter for fitted or mermaid styles, and length affects how the hem falls with your shoes.

If the dress has straps, sleeves, a high slit, or a fitted bodice, other details may also affect fit. Always read the product description together with the size chart.

Your normal U.S. size can help you start, but it should not be the only thing you use. Different brands and dress styles can fit differently, especially in formalwear.

For the most reliable result, compare your body measurements with the product size chart. If your bust, waist, and hips fall into different sizes, choose based on the most fitted part of the dress.

This is very common. In that case, choose the size based on the area where the dress is most fitted. For example, if the dress is fitted through the hips, hip measurement may be the most important. If it has a structured bodice, bust and waist may matter more.

When one measurement is much larger than the others, sizing up and tailoring the looser areas is usually safer than choosing a size that may be too tight in one key area.

Dress length is usually measured from the highest shoulder point or neckline area down to the hem, depending on the style. The way the dress falls can also change based on your height and heel height.

If you plan to wear heels, measure while considering the shoes you will wear to the event. For floor-length dresses, a small difference in heel height can change whether the hem touches the floor or sits above it.

Stretch depends on the fabric and dress construction. Some fabrics may have slight flexibility, while satin, sequins, structured bodices, and lined formal dresses may feel less forgiving.

Please check the product description for fabric details. If a dress has little or no stretch, choosing the right size becomes even more important.

You can contact us before ordering with your bust, waist, hips, height, heel height, and the dress style you are considering. We can help you read the size chart and choose a more suitable size.

Please note that we can provide sizing guidance, but final fit may still vary depending on body shape, fabric, and personal fit preference.

If the dress does not fit, please contact us as soon as possible. The item must meet our return policy requirements, including condition and time frame.

Because sizing issues are one of the most common problems with formal dresses, we strongly recommend checking the size chart before ordering. If your event date is close, please order early enough to allow for possible tailoring or return communication.

Once an approved return is received and inspected, the refund will usually be processed back to the original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Please keep your return tracking information until the refund is completed. This helps confirm the package status if there is any carrier delay.

Yes. Returned items should be unworn, unused, unwashed, unaltered, and free from perfume, makeup, deodorant marks, pet hair, stains, or damage.

Evening dresses are delicate and event-specific, so we may not be able to accept returns that show signs of wear or handling beyond normal try-on.

Exchange availability depends on stock, order status, and return eligibility. If you need a different size or color, contact us as soon as possible so we can check the available options.

For time-sensitive events, placing a new order may sometimes be faster than waiting for an exchange process. Our customer care team can help you choose the better route.

Please contact us as soon as possible with your order number and clear photos of the item, packaging, label, and the issue. This helps us review the problem quickly.

Do not alter, wash, or repair the item before contacting us. Once a dress has been changed or worn, it may be harder to verify the original issue.

Return shipping responsibility may depend on the reason for return and the details of our Returns & Refunds policy. Please contact us before sending the item back so we can provide the correct return instructions.

Packages sent without prior communication may be harder to identify and process, which can delay your refund or exchange review.

Processing time is the time needed before your order ships. It may include order confirmation, product preparation, quality checking, packing, and handoff to the carrier.

Processing time is separate from delivery time. For example, if processing takes 3–7 business days and delivery takes 7–15 business days, the total time may be longer than the shipping estimate alone.

Yes. Once your order has shipped, tracking information will be sent by email when available. Please make sure your email address is correct at checkout.

Tracking updates may take some time to appear after the carrier receives the package. If the tracking page does not update immediately, please check again later.

Package delays may happen because of customs checks, carrier congestion, holidays, weather, incomplete address information, or local delivery issues.

If your tracking has not updated for several days, contact us with your order number. We will help check the shipping status where possible, but carrier and customs delays may require additional time.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country. These charges are not included in the product price or shipping fee unless stated otherwise.

The customer is responsible for these charges. Customs rules vary by country, so please check your local requirements before placing an order if you are concerned about import costs.

If you need to change your shipping address, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.

Please double-check your street address, apartment number, city, state, ZIP code, phone number, and email before completing checkout. Incorrect information can cause delivery delays or failed delivery.

First, check around your mailbox, front door, building reception, parcel locker, neighbors, or local delivery office. Sometimes packages are marked as delivered shortly before final placement.

If you still cannot find it, contact the carrier and then contact us with your order number and tracking information. We will help review the situation where possible.

Payments are processed through secure third-party payment providers. Aururio does not store your full payment card information.

Please make sure you complete payment only through the official Aururio checkout page. We will never ask you to send full card details by email or message.

Payment failure may happen because of bank restrictions, insufficient funds, incorrect billing details, card security checks, browser issues, or payment provider rules.

Please check your billing information, try again, use another payment method if available, or contact your bank. If the problem continues, contact us and we can help review whether the order was created successfully.

You are charged when your order is placed successfully through checkout. After payment is confirmed, you should receive an order confirmation email.

If you see a charge but did not receive an order confirmation, check your spam folder first. Then contact us with the email address used at checkout so we can help locate the order.

If you have a valid discount code, enter it at checkout before completing your order. Discount rules may vary by promotion, product, order value, or expiration date.

If a code does not work, check that it has not expired and that your order meets the promotion requirements. Some offers may not be combined with other discounts.

Once an order is placed, the payment method usually cannot be changed directly. If your order has not been processed yet, contact us as soon as possible and we will check what options may be available.

Please do not place duplicate orders unless you are sure the first order failed. If you are unsure, contact us first so we can help avoid duplicate charges.

Please contact us with your name, order details, shipping address, and correct email address. We will help locate your order and update the contact information where possible.

If the order confirmation was sent to the wrong email, you may not receive tracking updates until the email is corrected, so please contact us quickly.

First, check your spam, junk, promotions, or updates folder. Order confirmation emails may sometimes be filtered by your email provider.

If you still cannot find it, contact us with the email address used at checkout, your name, and any payment details available. We can help check whether the order was placed successfully.

After your order ships, you will receive tracking information by email when available. Use the tracking link to follow the package status.

Please note that tracking may not update immediately after shipment. It can take time for the carrier to scan and display the latest information.

Contact us as soon as possible with your order number and clear photos of the item, packaging, shipping label, and damaged area. These photos help us review the issue and communicate with the carrier or supplier if needed.

Please do not wash, alter, repair, or wear the item before contacting us. Keeping the item in its received condition helps us handle the issue more accurately.

We can provide estimated processing and delivery times, but we cannot guarantee delivery by a specific event date because shipping may be affected by customs, carriers, holidays, weather, and other delays.

If your event is close, please contact us before ordering. We recommend ordering as early as possible so there is time for shipping, inspection, and possible tailoring.

You can contact us at support@aururio.com. Please include your order number if your question is about an existing order.

For sizing questions, include your bust, waist, hips, height, heel height, and the dress style you are considering. This helps us give a more useful answer instead of a vague recommendation.