Aururio Customer Care
Aururio Help & FAQ
Get direct answers about Aururio evening dresses, sizing, delivery, 14-day return requests, payments, tracking and order support before your event.
Products & Fit
Aururio dresses are designed around the measurements shown for each style, but formalwear can fit differently from everyday clothing. Use your usual size only as a starting point and compare your bust, waist and hips with the relevant chart before ordering.
If you are between sizes, the larger size is usually safer because taking a dress in is often more predictable than creating extra room. See the Aururio Size Guide for measuring and fit guidance.
We try to display product colors as accurately as possible, but slight differences can happen because of studio lighting, outdoor light, phone screens, monitor settings and production batches.
This is especially noticeable with satin, sequins, champagne, ivory, blush, burgundy and dark tones because reflective fabrics can change under different light.
Many formal dresses include lining, but construction varies by style. Check the product description for details about lining, closure, fabric, stretch, padding and silhouette.
If a style uses satin, mesh, sequins or a fitted construction, the lining and inner structure can noticeably affect comfort and fit. Contact us before ordering if you need help checking a specific dress.
Many evening dresses can be altered for a more precise fit. Common adjustments include hem length, straps, waist shaping, bodice fit and small side-seam changes.
Beading, sequins, lace, boning, high slits and special necklines can make alterations more specialized. See our Evening Dress Alteration Guide and allow extra time before your event.
Before ordering, check the size chart, dress length, fabric, closure, lining, stretch, product photos, return conditions and estimated delivery time. These details matter more in structured eveningwear than in everyday clothing.
If you are shopping for a wedding, gala, prom or another date-specific event, order early enough for delivery, a full try-on and possible tailoring.
Formal dresses should be handled gently. For satin, sequins, lace, embellishments, structured bodices or delicate fabrics, professional dry cleaning is often the safest option unless the care label states otherwise.
Avoid machine washing, strong twisting, high heat and direct ironing on embellishments. Store the dress in a cool, dry place away from sharp accessories and rough surfaces.
Body shape, height, posture, heel height, lighting and fabric movement can all change how the same dress appears. A style may look more fitted, longer, softer or more dramatic on a different wearer.
Use model photos as visual context, then make the final decision from your own measurements, the dress construction and the fit you prefer.
It depends on the neckline, back design and fabric thickness. Some evening dresses work best with seamless underwear, a strapless bra, adhesive cups or light shapewear.
For satin and fitted styles, smooth underlayers can reduce visible lines. For open-back, one-shoulder or deep-neckline dresses, plan your undergarments before the event and test them with the dress.
Size Guide
Measure your bust, waist and hips, then compare those measurements with the size information for the dress you are considering. Do not choose only by your usual U.S. size because formalwear can fit differently from daily clothing.
Use a soft measuring tape and keep it level. For step-by-step measuring guidance, visit the Aururio Size Guide.
If your measurements fall between two sizes, choosing the larger size is usually safer. A slightly larger dress can often be taken in, while a dress that is too tight may not have enough seam allowance to be let out.
This matters especially for structured gowns, fitted satin, mermaid silhouettes and styles with little stretch.
The key measurements are bust, waist and hips. Dress length also matters for floor-length styles, especially when heel height changes how the hem falls.
For fitted bodices, sleeves, straps or high slits, construction details can affect which measurement matters most. Read the product information together with the size guide.
Your normal U.S. size can be a starting point, but it should not decide the order by itself. Formalwear sizing can vary by brand and silhouette.
Compare your body measurements with the relevant size information. If your bust, waist and hips fall into different sizes, choose based on the most fitted area of the dress.
This is common. Choose the size that accommodates the area where the dress is most fitted. For a mermaid dress, hips may be critical; for a structured bodice, bust and waist can matter more.
When one measurement is larger, sizing to that measurement and tailoring the looser areas is usually safer than choosing a dress that is too tight in one key area.
Length measurement depends on the style and chart, but floor-length fit is strongly affected by your height and heel height. Measure in a consistent position and check whether the product uses length or hollow-to-hem guidance.
If you plan to wear heels, include that heel height when planning the finished hem.
Stretch varies by fabric and construction. Some styles have slight flexibility, while satin, sequins, structured bodices and lined formal dresses may feel less forgiving.
Check the product description for stretch information. When a dress has little stretch, accurate measurements become even more important.
Contact us before ordering with your bust, waist, hips, height, heel height and the dress style you are considering. We can help you interpret the size information and identify the safer option.
Size guidance reduces uncertainty, but final fit can still vary with body shape, fabric, silhouette and personal preference.
Returns
You may request a return within 14 days of the date your order is marked delivered. Eligible items must be unworn, unwashed and unaltered, with original tags and protective packaging intact, and the return must be approved before you send it back.
Items marked Final Sale are not returnable for preference, fit or change-of-mind reasons. Review the full Returns & Refunds policy before sending any item.
Yes, if the item is eligible and you submit the return request within 14 days of delivery. The dress must remain unworn, unwashed and unaltered with its original tags and packaging.
For a return caused by sizing or fit preference, the customer is responsible for return shipping. Final Sale items are not eligible for preference or fit returns.
After an approved return is received and inspected, eligible refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the funds.
Keep your return tracking information until the refund is complete.
Yes. Returned items must be unworn, unwashed and unaltered, with no perfume, makeup, deodorant marks, pet hair, stains or other signs of wear. Original tags and protective packaging should remain intact.
Normal careful try-on is different from wearing a dress to an event. Items showing use may not qualify for return.
We currently do not offer direct exchanges. If your item is eligible for return, submit a return request and place a new order separately for the preferred size, color or style.
For a time-sensitive event, ordering the replacement separately can also avoid waiting for a return to be processed before securing available stock.
Contact us as soon as possible with your order number and clear photos of the item, packaging, shipping label and the issue. This helps us review the problem quickly.
Do not wash, alter, repair or wear the item before contacting us.
For returns caused by sizing, fit preference, color preference or a change of mind, the customer is responsible for return shipping. Contact Aururio before sending the item so you receive the correct return address and instructions.
Use a trackable shipping service and keep the receipt. Returns sent without prior authorization may not be accepted.
Delivery
Orders are typically prepared within 3–5 business days. After dispatch, most U.S. orders are estimated to arrive within 5–8 business days, for a total estimate of about 8–13 business days.
Delivery estimates are not guarantees and can be affected by customs, holidays, weather and carrier delays. For a date-specific event, allow extra time for delivery and possible alterations. See Shipping Information for current estimates.
Processing time is the period before your order ships. It can include order confirmation, product preparation, quality checking, packing and handoff to the carrier.
Processing time is separate from transit time, so both should be included when planning around an event date.
Yes. Once your order has shipped, tracking information is sent by email when available. Make sure the email address entered at checkout is correct.
Carrier updates can take 24–72 hours to appear after the parcel is handed over.
Delays can result from customs checks, carrier congestion, holidays, weather, incomplete address information or local delivery issues.
If tracking has not updated for several days, contact us with your order number and tracking number so we can help review the status where possible.
International orders may be subject to customs duties, import taxes, brokerage fees or local handling charges. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs rules vary by destination, so check local requirements before ordering if import costs are important to your decision.
Contact us as soon as possible if the shipping address is wrong. We cannot guarantee a change once an order has entered processing or has shipped.
Before checkout, double-check the street address, apartment number, city, state, ZIP or postal code, phone number and email.
Check the delivery entrance, mailbox, reception area, parcel locker and with household members or neighbors. Then contact the local carrier using your tracking number.
If the parcel still cannot be located, contact Aururio with your order number and tracking details so we can help review the situation.
Payments
Available payment methods are shown at checkout and can vary by location, device and payment provider. Use the checkout page as the current source of truth for the methods available to your order.
If a preferred option is not displayed, it is not currently available for that checkout.
Payments are processed through secure third-party payment providers. Aururio does not store your full payment card information.
Complete payment only through the official Aururio checkout. We will never ask you to send full card details by email or message.
A payment can fail because of bank restrictions, insufficient funds, incorrect billing details, security checks, browser issues or payment-provider rules.
Check your billing information, try again or use another available payment method. If the problem continues, contact your bank or Aururio customer care.
You are charged when your order is placed successfully through checkout. After payment is confirmed, you should receive an order confirmation email.
If you see a charge but no confirmation, check spam and promotions folders, then contact us with the email used at checkout.
If you have a valid discount code, enter it at checkout before completing payment. Eligibility can depend on the promotion, product, order value or expiration date.
If a code does not work, check its terms and whether another promotion is already applied.
Once an order is placed, its payment method usually cannot be changed directly. If the order has not entered processing, contact us as soon as possible so we can check the available options.
Avoid placing a duplicate order unless you know the first payment failed.
Order Issues
Contact us as soon as possible at aururio.com@gmail.com if you need to change or cancel an order. Cancellation cannot be guaranteed once product preparation, quality inspection, packing or shipment has begun.
Include your order number, email address and the change you want to request.
Contact us with your name, order details, shipping address and correct email address. We will help locate the order and update contact information where possible.
Act quickly because an incorrect email can prevent you from receiving confirmation and tracking updates.
First check your spam, junk, promotions and updates folders. If the confirmation is still missing, contact us with the email used at checkout, your name and any order or payment details available.
We can help check whether the order was created successfully.
After your order ships, use the tracking link sent by email or visit the Aururio Track Order page. Carrier scans can take 24–72 hours to appear after dispatch.
If tracking remains unclear, contact us with your order number and tracking details.
Contact us as soon as possible with your order number and clear photos of the item, packaging, shipping label and damaged area.
Do not wash, alter, repair or wear the item before contacting us. Keeping it in received condition helps us review the issue accurately.
We can provide estimated processing and delivery windows, but we cannot guarantee arrival by a specific event date because carrier, customs, weather and holiday delays can occur.
For weddings, galas, proms and formal events, plan enough time for delivery, inspection and possible tailoring. Our Shipping Information page recommends ordering well ahead of the event.
Use the Aururio Contact page or email aururio.com@gmail.com. Include your order number for an existing order.
For sizing questions, include your bust, waist, hips, height, heel height and the dress style you are considering so we can give a more useful answer.
Still need help?
Contact Aururio customer care for sizing, shipping, order updates and product details.
Size Support
Need help choosing your size?
Evening dresses fit differently from everyday clothing. If you are unsure which size to choose, send us your bust, waist, hips, height, heel height and the dress style you are considering.
We can help you read the size information before you place your order.
What to send us
For a more useful size suggestion, include these details in your message.
Size guidance can help reduce uncertainty, but final fit may still vary depending on body shape, fabric, silhouette and personal fit preference.