Terms of service

Last updated: September 13, 2026

OVERVIEW

Welcome to Aururio. These Terms of Service ("Terms") govern your access to and use of https://aururio.com, including the website, online store, content, features, products, customer support, and related services we make available (collectively, the "Services").

In these Terms, "Aururio," "we," "us," and "our" refer to the operator of the Aururio online store. "You" and "your" refer to any person who visits, uses, or purchases through the Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and Services to you. Purchases made through the Aururio store are transactions between you and Aururio, not between you and Shopify.

By accessing or using the Services, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them, including:

Privacy Policy:

https://aururio.com/policies/privacy-policy

Returns & Refunds:

https://aururio.com/pages/returns-refunds

Shipping Information:

https://aururio.com/pages/shipping-information

Payment Methods:

https://aururio.com/pages/payment-methods

If you do not agree to these Terms, you should not access or use the Services.

Nothing in these Terms excludes, restricts, or overrides any consumer right that cannot lawfully be excluded or limited in the jurisdiction where you live.

SECTION 1 - ELIGIBILITY, ACCESS, AND ACCOUNTS

You must be at least the age of majority in your place of residence, or have the permission and supervision of a parent or legal guardian, to use the Services or place an order.

You agree to provide current, complete, and accurate information when using the Services, creating an account, or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person. Please notify us promptly if you believe your account has been accessed without authorization.

We may refuse access, suspend an account, or cancel an account where reasonably necessary to protect customers, prevent fraud or abuse, comply with law, or enforce these Terms.

SECTION 2 - PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately. Product colors, texture, shine, and appearance may vary depending on lighting, photography, screen settings, device type, and production batches.

Formal dresses may also appear or fit differently depending on body proportions, posture, undergarments, heel height, tailoring, fabric behavior, and personal fit preference.

Measurements shown on product pages are intended as practical sizing guidance. Unless otherwise stated, product size charts may contain garment measurements rather than body measurements. Small measurement differences may occur because products are measured and finished by hand. You should review the size chart and product information for the specific style before ordering.

Product descriptions, measurements, materials, colors, prices, availability, and other details may be corrected or updated when we identify an error or receive more accurate information. We may discontinue a product or limit quantities at any time, subject to applicable law.

Care instructions on the product label take priority over general care guidance published elsewhere on the website.

SECTION 3 - ORDERS AND ACCEPTANCE

When you submit an order, you are making an offer to purchase the products in your cart. Receipt of an order confirmation does not necessarily mean that we have accepted the order.

An order is accepted when payment has been successfully authorized or received and we confirm that the order can be fulfilled. We may refuse or cancel an order for legitimate reasons, including:

  • The product is unavailable or incorrectly listed;

  • Pricing or product information contains a material error;

  • Payment cannot be authorized or presents a fraud risk;

  • The shipping address is incomplete, unsupported, or cannot be verified;

  • The order exceeds applicable quantity limits;

  • The order appears to be intended for unauthorized resale or unlawful activity; or

  • We are required to do so by law or a payment, platform, or shipping provider.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method in accordance with applicable law and payment-provider processing times.

Please review your email address, shipping address, products, colors, sizes, and quantities carefully before submitting an order.

SECTION 4 - PRICES, CURRENCY, TAXES, AND DUTIES

Product prices are displayed in the currency shown on the website or at checkout. The final currency and amount charged will be displayed before you complete payment.

Prices, discounts, and promotions may change without notice, but a change will not affect an order that we have already accepted unless the displayed price was clearly incorrect and applicable law permits correction.

Standard shipping is free on Aururio orders. If an optional expedited, premium, or other paid shipping service is offered and selected, any additional shipping charge will be displayed at checkout before payment is completed.

Taxes, customs duties, import taxes, brokerage fees, local handling charges, and other government- or carrier-imposed charges may not be included in the displayed product price. Any amounts collected directly by Aururio will be shown at checkout.

For international orders, the destination country may impose customs duties, import taxes, or local handling charges. Unless checkout expressly states that these charges are included, they are generally the recipient's responsibility.

Your bank, card issuer, PayPal, or other payment provider may apply currency-conversion, international-transaction, or account-related fees. These third-party fees are not charged or controlled by Aururio.

SECTION 5 - PAYMENT

Available payment methods are displayed at checkout and may vary by location, device, currency, and order. Please review our Payment Methods page for additional information:

https://aururio.com/pages/payment-methods

You represent that:

  • You are authorized to use the payment method submitted;

  • The billing and payment information you provide is accurate;

  • Sufficient funds or credit are available; and

  • You authorize the applicable payment provider to process the order amount and any charges clearly disclosed at checkout.

Payments are handled by Shopify and other third-party payment providers. Aururio does not directly receive or store your complete payment-card details.

If checkout appears to freeze or you are unsure whether payment succeeded, check your email and payment account before trying again. Submitting payment repeatedly may result in duplicate authorization attempts.

SECTION 6 - ORDER PROCESSING, SHIPPING, AND DELIVERY

Orders are generally prepared within 3–5 business days after payment is confirmed. During this period, an order may be prepared, quality-checked, packed, and made ready for dispatch.

Estimated delivery begins after processing is complete and the order has been handed to the carrier. For orders shipped to the United States, estimated delivery is usually 5–8 business days after dispatch. This means the estimated total time from order processing to delivery is approximately 8–13 business days.

Delivery times may vary by destination. Current estimates and important shipping information are available at:

https://aururio.com/pages/shipping-information

Standard shipping is free on Aururio orders. If an optional expedited or premium shipping method is offered, any additional charge will be shown at checkout before payment is completed.

All processing and delivery dates are estimates unless we expressly state otherwise. Delays may result from customs inspections, public holidays, severe weather, carrier congestion, remote destinations, address problems, security checks, promotional periods, unusually high order volume, or other circumstances outside our reasonable control.

If we become aware of a material delay, we may contact you with available options. Where required by applicable law, you may be entitled to agree to the delay or cancel the affected order for a refund.

Tracking details are normally sent by email after dispatch. Tracking information may take 24–72 hours to update after the parcel is transferred to the carrier.

You are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or shipment has begun.

If tracking shows that a package was delivered but you cannot locate it, check the delivery entrance, mailbox, reception area, parcel locker, household members, neighbors, and the local carrier before contacting us.

If an order arrives damaged or appears to be lost, contact us promptly with the order number, tracking information, photographs where applicable, and a description of the issue. Keep the original packaging while the issue is reviewed.

Title and risk of loss pass as provided by applicable law. Nothing in this section limits any mandatory right or remedy you may have for goods that are not delivered, are damaged in transit, or do not conform to the order.

SECTION 7 - RETURNS AND REFUNDS

Returns and refunds are governed by our Returns & Refunds policy:

https://aururio.com/pages/returns-refunds

Unless a longer period is required by applicable law, you must submit a return request within 14 calendar days after the order has been delivered.

You must contact us and receive return instructions before sending an item. Returns sent without prior approval, or sent to an address not provided by our customer care team, may be delayed or refused where permitted by law.

To be eligible for a preference- or fit-related return, an item must generally be:

  • Unworn, unused, unwashed, and unaltered;

  • Free from perfume, makeup, deodorant, stains, pet hair, damage, or other signs of wear;

  • Returned with original tags and applicable protective packaging; and

  • Sent according to the return instructions provided by Aururio.

Items that have been worn to an event, washed, altered, damaged after delivery, returned after the applicable return period, or clearly marked Final Sale before purchase may not be eligible for a preference-based return. This does not limit rights relating to an incorrect, defective, damaged, or materially misdescribed item.

Custom-sized, made-to-measure, altered, or personalized products are generally not eligible for change-of-mind, preference-based, or fit-preference returns because they are made or adjusted according to information provided by the customer. This does not limit any mandatory rights that apply to defective, damaged, incorrect, or materially misdescribed goods.

For returns caused by sizing, fit preference, color preference, or a change of mind, the customer is generally responsible for return shipping costs. We recommend using a trackable shipping service and retaining the receipt until the return is complete.

Standard shipping is free on Aururio orders. If an optional expedited or premium shipping service was purchased, those additional shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law. Customs duties, import taxes, return shipping charges, and similar third-party costs are also generally non-refundable unless applicable law requires otherwise.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. We generally process approved refunds within 5–10 business days after inspection. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.

We currently do not offer direct exchanges. If you need another size, color, or style, return the eligible item according to the Returns & Refunds policy and place a separate order. The replacement order is subject to current availability, pricing, promotions, and delivery estimates.

SECTION 8 - CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change an order. We will make reasonable efforts to help, but cancellation or modification cannot be guaranteed after product preparation, production, customization, quality inspection, packing, or shipment has begun.

For custom-sized, made-to-measure, altered, or personalized orders, cancellation or modification may no longer be possible once customization or production has begun.

If an order can no longer be cancelled and the item is otherwise eligible for return, you may request a return after delivery, subject to the Returns & Refunds policy and any rights provided by applicable law.

SECTION 9 - PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes may be subject to separate conditions, including eligibility requirements, minimum order values, product exclusions, expiration dates, usage limits, or restrictions on combining offers.

Discount codes must be entered before checkout is completed. We are generally unable to apply a code retroactively after an order has been placed.

We may cancel or correct a promotion that contains a material error, is used fraudulently, or is otherwise invalid, subject to applicable law.

SECTION 10 - INTELLECTUAL PROPERTY

The Services and their content—including the Aururio name, logos, website design, text, graphics, photographs, videos, and original editorial content—are owned by or licensed to Aururio and are protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes. Without our prior written permission, you may not reproduce, republish, distribute, modify, sell, license, publicly display, scrape for commercial reuse, or create derivative works from protected content, except where applicable law expressly permits.

Third-party names, marks, product names, platform features, and content remain the property of their respective owners. Shopify and its marks belong to Shopify and its affiliates.

SECTION 11 - REVIEWS, FEEDBACK, AND USER CONTENT

If you submit a review, photograph, comment, suggestion, or other content ("User Content"), you confirm that you have the right to submit it and that it does not violate any law or third-party right.

You grant Aururio a non-exclusive, worldwide, royalty-free license to use, reproduce, format, display, and distribute that User Content for operating, improving, and promoting the Services, subject to our Privacy Policy and applicable law.

User Content must not be unlawful, misleading, defamatory, abusive, infringing, fraudulent, obscene, or contain malware, unauthorized advertising, or another person's confidential information.

We may moderate or remove User Content where reasonably necessary to enforce these Terms, protect customers, comply with law, or preserve the integrity of the Services. We do not promise to publish every review, but we will not suppress a genuine review solely because it is unfavorable.

SECTION 12 - THIRD-PARTY SERVICES AND LINKS

The Services may include links to or features provided by third parties, such as payment providers, shipping carriers, review services, analytics providers, and social platforms.

Third-party services may be governed by their own terms and privacy policies. Aururio is not responsible for the content, security, availability, or practices of an independent third-party service, except to the extent responsibility cannot lawfully be excluded.

Review the applicable third-party terms before using an external service or providing information directly to it.

SECTION 13 - RELATIONSHIP WITH SHOPIFY

Aururio uses Shopify to host and operate the online store. Shopify provides ecommerce infrastructure but is not the seller of Aururio products.

Orders placed through the Aururio store are made directly with Aururio. Questions about products, orders, shipping, returns, refunds, or customer service should be directed to Aururio using the contact information in Section 25.

Your use of certain Shopify features may also be subject to Shopify's own terms and privacy notices.

SECTION 14 - PRIVACY

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy:

https://aururio.com/policies/privacy-policy

Shopify and other service providers may process personal information to host the store, process transactions, prevent fraud, provide analytics, facilitate shipping, and deliver other requested services.

Do not send complete payment-card numbers, security codes, passwords, or other highly sensitive credentials by email or through the general contact form.

SECTION 15 - PROHIBITED USES

You may not use the Services:

  • For an unlawful, fraudulent, abusive, or malicious purpose;

  • To violate another person's privacy, publicity, contractual, or intellectual property rights;

  • To submit false or misleading information;

  • To distribute malware or interfere with the security or operation of the Services;

  • To gain unauthorized access to an account, system, or data;

  • To collect personal information about others without authorization;

  • To send spam, phishing messages, or unauthorized advertising;

  • To impersonate another person or misrepresent your identity;

  • To circumvent purchase limits, security measures, fraud controls, or access restrictions; or

  • To reproduce, scrape, extract, or exploit substantial portions of the Services for unauthorized commercial use.

Automated tools, agents, crawlers, and similar systems must comply with applicable law, published technical restrictions, and any instructions communicated by Aururio. They may not conceal their automated nature, bypass security controls, solve or evade access challenges without authorization, or interfere with the Services.

We may restrict or suspend access where reasonably necessary to stop prohibited conduct or protect the Services.

SECTION 16 - ERRORS, INACCURACIES, AND AVAILABILITY

Occasionally, the Services may contain typographical errors, inaccurate product information, incorrect prices, unavailable products, or omissions relating to descriptions, promotions, shipping costs, delivery estimates, or stock.

We may correct errors, update information, or cancel an affected order where reasonably necessary and permitted by law. If we cancel an accepted order because of our error, we will refund the amount collected for that order to the original payment method.

The Services may occasionally be unavailable because of maintenance, updates, network issues, third-party outages, or circumstances outside our reasonable control.

SECTION 17 - TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your access where reasonably necessary because of a violation of these Terms, fraud, abuse, security risk, legal requirement, or conduct that may harm Aururio, Shopify, another customer, or a third party.

Termination does not affect rights or obligations that arose before termination. Provisions that by their nature should survive—including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute terms, and privacy obligations—will continue to apply.

SECTION 18 - DISCLAIMER OF WARRANTIES

We aim to provide accurate information and a reliable shopping experience. However, to the fullest extent permitted by applicable law, the Services are provided on an "as available" basis, and we do not guarantee that website access will always be uninterrupted, timely, secure, or error-free.

General editorial, styling, sizing, fabric, alteration, and occasion guidance is provided for informational purposes. Individual fit, comfort, color perception, tailoring results, and event requirements may vary.

This section does not exclude any express product commitment we make, any warranty that cannot lawfully be excluded, or any mandatory right relating to defective, damaged, misdescribed, or non-conforming goods.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Aururio and its service providers will not be liable for indirect, incidental, special, punitive, or consequential loss arising from your use of the Services, including loss of data, profit, revenue, opportunity, or goodwill, where such loss was not reasonably foreseeable or was caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where applicable, death or personal injury caused by negligence, or breach of mandatory consumer rights.

Where liability may lawfully be limited, Aururio's total liability arising from a product order will not exceed the amount you paid for the product giving rise to the claim, except where applicable law requires a different remedy or amount.

SECTION 20 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Aururio and its affiliates, personnel, and service providers against third-party claims, losses, or reasonable costs arising directly from:

  • Your material breach of these Terms;

  • Your unlawful use of the Services;

  • User Content that infringes another person's rights; or

  • Fraudulent or malicious conduct by you.

This section does not require a consumer to indemnify Aururio for Aururio's own breach, negligence, unlawful conduct, or matters for which liability cannot lawfully be transferred.

SECTION 21 - SEVERABILITY

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or modified only as necessary. The remaining provisions will continue in effect.

SECTION 22 - WAIVER, ENTIRE AGREEMENT, AND ASSIGNMENT

If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

These Terms, together with the policies expressly incorporated into them, form the agreement between you and Aururio concerning the Services and supersede earlier communications concerning the same subject.

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations as part of a reorganization, financing, sale, merger, or transfer of the business, provided that your mandatory consumer rights are not reduced.

SECTION 23 - GOVERNING LAW AND DISPUTES

These Terms are governed by the laws applicable to the business operator of Aururio, without regard to conflict-of-law principles, except that you retain the protection of any mandatory consumer law that applies in your place of residence.

Before starting formal proceedings, please contact us so that we can attempt to resolve the issue directly.

Any court or dispute-resolution provision in these Terms applies only to the extent permitted by law. Nothing in these Terms prevents you from bringing a claim before a court, regulator, consumer-protection body, or dispute-resolution service that has mandatory jurisdiction over the matter.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Services, business practices, technology, payment or shipping arrangements, or legal requirements.

The current version will be posted on this page with an updated "Last updated" date. Where required by law, we will provide additional notice of material changes.

Changes do not retroactively reduce rights relating to an order that was accepted before the updated Terms took effect.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms, an order, or the Services may be sent to:

Trading name: Aururio

Website: https://aururio.com

Email: aururio.com@gmail.com

Contact page: https://aururio.com/pages/contact

For order-related requests, include your order number and the email address used at checkout. Do not send complete payment-card numbers, security codes, passwords, or other sensitive credentials by email.